Live Help

HIGHLIGHTS

The Live Help is now available for $14.99 for both iPhone and iPad owners.The application is designed for use in English language. It weighs in at only 10MB to download. It is highly advisable to have the latest app version installed so that you don`t miss out on the fresh new features and improvements. The current app version 1.42 has been released on 2014-11-27. The Apple Store includes a very useful feature that will check if your device and iOS version are both compatible with the app. Most iPhone and iPad are compatible. Here is the app`s compatibility information: Compatible with iPhone, iPod touch, and iPad. Requires iPhone OS 3.1.2 or later.
Bottom Line: For more information about Live Help check developer Stardevelop Pty Ltd`s website : http://livehelp.stardevelop.om

Hi This version has a bug and visitor message is not sent to me                     Bug Erfankganikamoonani

I bought this app to use with our small business website for customer support Initially it worked great but after some months I began having login issues with the mobile app and eventually began having issues with the newest version of the web app as well Multiple back and fourths with their support were unhelpful and eventually we found that the service required an updated ssl certificate which we don t need otherwise for the site The software is useless to us now and money wasted We have now switched to a much more robust live chat service that is free and more importantly it works     Very Disappointed Levij

This product is awful It is so buggy it should never have been released in beta let alone SOLD to the public New 2 0 update and name change made things go from bad to worse Literally nothing works and the bugs are a moving target Just when you think it may be sorted out another bigger problem presents itself The bugs on the PC are different than the ones on the iPhone app Photos for operators are mixed up no matter how many times you correct them and or upload new photo It shows operators offline when in fact they re signed in and online iPhone app locks up on login for hours if you let it PC app disconnects every few minutes and when you try to log back in it says wrong password even when it s right Then you have to exit program entirely and restart the program Initiate Chat stopped working when the upgrade happened etc etc Customer support is a joke too Don t throw away your money We re looking for a replacement     Manager T3dC

Very buggy needs an update badly     Terrible The.Mac.Genius

P sima jamas la compren tiene muchos pero muchos fallos siguen llegando notificaciones a n deslogueado muy limitado no se puede cambiar el sonido de notificaci n es muy fea te llegan notificaciones incluso de conversaciones que no son tullas y muchos fallos m s p sima enserio     Es terrible ElLoboBengy

Thanks to the developers for this nice app This really help me a lot to connect with my customers when I am on the go Just works perfect                 Works without any problem into 4s Ariyes

iPad air IOS 7 App crashed within seconds if starting each time Have re installed rebooted pad no go Does this app work for anyone else on an iPad     Does not work Bluemma

I was expecting to run into some issues using this app after reading some previous bad reviews but everything seems to work just fine in the latest version Push notifications work as well so I can stay logged in all day on my phone and receive a notification when there is a chat request                     Works great Masterpilot

Hello Application Live Help app There is a problem history does not work in the application of the iPhone View             history does not work mobde.net

App is stable Works on ios7 Has older style keyboard That should be updated Chat works very fast but app needs more features and settings Alert tone sound can t be custom Customers site link can t be seen or clicked on in chat so you have no idea what product or page they are looking at It s a good start but no where are good as the windows app                 Rdstech Rdstech199

MISSING INITIATE CHAT FEATURE Come on for the price we should have all features if not most of the essential features that the desktop app has Please add             Great app but wowwowwowowow

While the application functions like the windows program it lacks the Ability to track visitors it only tracks chat history             Lacks visit history Minimock

I ve had an issue with the app for almost 2 months I checked their support documents and couldn t find anything to help me I put in 4 tickets over the 2 months and I never got one reply I m still unable to find the answer to my problem I ve been forced to find another live help for my website that offers tech support and actually replies to their support tickets The funny part is that they never answered any of my support tickets but they closed them less then 24 hours after I opened them Makes you think     Poor Tech Support James Seals

Pro Very good app for mobile if you are not on your desk or travel most of the time Con Since ios 5 update you have to type in your password every time you open the app Don t close the app if you do not want to type in the password again Developer known the problem but no fixes yet since ios5 release                     Nice app for mobile Katana123

Used to keep you logged in but new update doesn t anymore This defeats the purpose of having a help desk app if you have to be using the app 247 to stay logged in That s what a laptop is for This is an iPhone app Where s the push notifications And why does it kick me out after five minutes of not using it This is a great app if you have an iPhone but don t have a life I m switching help desk platforms because of this     Doesn t keep you logged in Sthardman

Excelente tener el app de star develop en mi iphone pero constantemente crash y ni siquiera me doy cuenta pues no me notifica Esta app podr a ser muy buena oero pienso que necesitan hacer actualuzaci n porque tiene errores y pocas funcionalidades comparado a la versi n de computadora         Mi experiencia con el app Lacuatrista

Nearly 15 bucks for an app that seems to crash constantly The full version on my website is great though         Pricey app that seldom works Ricky1337

Had some difficulty installing the client software and due to the time difference was hard to get help but when I did I was able to get it installed without a problem iPhone software works exactly as advertised including push notification so im not sure what the other reviewer was mentioning We dropped our other chat service after testing this nice to not have a monthly fee                 Good app works as advertised NeoGemini

NO push notifications whatsoever despite the claims of having it on their website so you MUST keep this application running 24x7 in the foreground in order to actually benefit from it s use which of course makes the iPhone nothing but a giant helpdesk Does not keep users logged in it logs them out without being notified to do so Does not startup with the phone If you re looking for something for a temporary support app this might work but only if you plan on running this and only this and checking it every 5 minutes     Pathetic and poor False advertisement twhiting9275

Very happy with this product Does everything it says it does The Live Help software itself is simply put AMAZING The iPhone app is the icing on the cake Now we are online 24 7 The browser based version gets 5 stars as well I have read around and heard of others having trouble with push notifications but we are not experiencing that at all We have tried other live chat software but none other compares to Live Help Messenger                     Best in it s class A StellarSoftware